Malaysia
CUSTOMER SERVICE
Industry:
Sales & Customer Service
Career level:
Junior
Employment type:
Full time
Job location:
Melaka, Malacca
Salary offered
2 501 to 5 000 MYR
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English, Malay
Driving license:
No
Job role
Job Highlights
Asia’s leading providers of Textile System & Solutions
Fast growing organisation with a dynamic and inspiring culture.
Fast Paced, Challenging and Highly Rewarding Role
Job Description
The Important Role
The Role is providing excellent customer service to ensure an efficient and profitable business by increasing customer satisfaction, loyalty, retention, and exceeding customer expectations. You be involved in managing the company social media and ecommerce channels and the traditional enquiries via telephone and communication application such as whatsapp.
You will play an important role in:
Engaging in all forms of consumer and wholesale customer service.
Assisting customers with email or phone sales enquiries for both wholesale and retail orders.
Monitoring, updating and conduct live chat across company eCommerce and social media channels
Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders.
Occasionally assisting our warehouse team (during busy periods) with picking orders.
Dealing with customer complaints and/or returns for both wholesale and retail customers.
Assisting with occasional direct-to-consumer warehouse sales.
Handling trade and consumer showroom appointments.
Monitoring inventory levels and ensuring eCommerce sites are up to date and accurate as well as facilitating stock takes with our warehouse team.
Updating reporting templates on a regular basis.
Contacting wholesale customers regarding account issues and following up overdue invoices.
Dealing with local freight companies and couriers and updating customer shipping queries.
Provide administrative support to the Owner and across different functions.
Follow all operating procedures in a methodical and structured manner whilst providing exceptional attention to detail.
Complete additional office duties as directed.Job Requirements
To be successful in this role, you will need to have:
Previous experience gained in a similar role. Ideally in Ecommerce.
Experience with ecommerce and social media sites suchs as facebook , Shopee and Lazada would be advantage.
Proficiency in English, Mandarin and Bahasa Malaysia both verbal and written.
Ability to respond to customer enquiries in a timely manner. Ability to communicate in a clear, easy-to-understand manner.
You will need a good eye for detail, couples with quality communication ability.
You absolutely must be experienced in using Microsoft Excel and Good skills with the rest of the MS Office suite will also be important.
Strong work Ethics. You must be discreet and have respect for the importance of maintaining confidentiality of sensitive material.
Able to Manage Administration including enquiries, sales and records.
Highly developed organization and time management skills with the ability to multitask
Organized, thorough, accurate and eye for detail
The ability to solve problems independently
Exceptional customer focus, both internal and external and positive with a proactive approach to sales and customers.
Happy to apply a hands on approach to warehouse operations and logistics if required.
Junior & Senior Position is available.
A highly social environment with passionate people, where things don't stop at 5! If you are someone who engages in their job this could be for you!
Benefits
Medical insurance
Company background
Flesso Technologies is one of the leading specialist in providing textile and media solutions in the region. Our localized expertise gives us unique insights into the local textiles and media industry , whilst our Groups truly global footprint enables us to meet the demands of customers whose needs and solutions extend beyond South East Asia. The Flesso group is synonymous with innovation, vision and leadership in the global textile and media industry.
Flesso Technologies is a well-established, market leader in the Textile and Media industry and a major player in the Manufacturing, Sales and Distribution of a wide range of machinery and Media solutions in Asia.
